Frequently Asked Questions
In-stock products usually arrive with in 10 working days after your order has been placed. If your order contains a pre-order item, we will combine your items together and arrange delivery once all items are in stock. If you would like to split your order to receive in-stock items separately, please send an email to email@example.com
Our delivery partners and couriers typically deliver Monday-Friday between 8 am and 9 pm. If you require a Saturday delivery or you would like items delivered to a business address, please contact our team on 033080 81744.
Our couriers will always try to book in your delivery on a day that is convenient for you. They will contact you directly to arrange this slot. If you are unable to accept your delivery, then please contact the selected courier directly. If you require further assistance, then please contact our team on 033080 81744.
At present, we only offer delivery to mainland UK.
In some circumstances this is possible, please contact our customer service team if you would like to arrange this.
We work with specialist couriers who have a great understanding of how to handle our products. Except for our masonry BBQs, which are delivered by curb-side palette delivery only, all furniture items are delivered by 2 people and placed in an area of your choice. Our smaller items are sent via DPD or DX. Both couriers provide delivery updates via email and SMS. We also have our own fleet of vehicles and delivery technicians who carry out our platinum delivery and pergola assembly services.
Large furniture items cannot be left in a secure location. If you are unable to accept your items on the day of delivery, they will be returned to the depot for rebooking. Please note, there will be a re-delivery charge, which is subject to your location.
For smaller items, you can request your delivery to be left in a secure location directly with the courier. Please note, this is at the customer's own risk, and Harbour Lifestyle will not accept any responsibility for missing items.
Yes, this is possible. Please contact our sales team before placing your order. We are unable to book delivery slots until your order has been processed and released. To release your order, please contact our sales team. Delivery will take 7-10 working days from when the order is released.
We aim to get your orders delivered within 7-10 working days. If your order is for a pre-order item this will be from the date the item becomes available.
Standard Delivery: Orders over £50 automatically qualify for free standard kerbside delivery. Orders under £50 is charged at £4.99.
Platinum Delivery: We also offer a Platinum delivery service for Harbour Lifestyle products being delivered within an 80 mile radius of Cambridge CB1.
Platinum Delivery & Assembly is charged at £179 and includes delivery to your garden, assembly & removal of packaging for repurposing & recycling.
We also offer the same service without assembly for £75.
We want you to be happy with the products you choose from us, but we understand that sometimes things aren't right, and you may decide you want to return something. We offer a 14-day returns and exchange policy, effective from the day your order is delivered, to give you complete peace of mind. When returning or exchanging an item, all we ask is that the item(s) is unused and in the original condition you received it in. This includes all labels and tags being intact and original packaging being used. Unfortunately, we cannot offer returns or exchanges after the 14-day period. If you wish to return an unwanted item, please contact us to arrange a collection. Please email firstname.lastname@example.org with details of the item(s) you wish to return and your order reference number.
If you have received a damaged or faulty item, we will do our best to resolve the issue by offering appropriate compensation, such as a discount, or by sending replacement parts. If you would like to return or exchange the item for any other reason, please note that this will be at your own cost. If you would like Harbour Lifestyle to arrange the return or exchange on your behalf, this may be possible for an additional charge that will vary based on your postcode.
To report a damaged or faulty item, please email our customer service team at email@example.com with photographic evidence of the damage. Our quality control is of the utmost importance and we work closely with our manufacturers to ensure all items are manufactured to perfection. In the event that a replacement is necessary, we carry a wide range of spare components which can resolve most issues. If a replacement is not possible, we will replace the item for you with no hassle.
Your order's delivery date depends on the stock status of your product(s) at the time of placing the order. You can find this information on your order confirmation. If the product is in stock, it will be delivered within 7-10 working days through our chosen courier. Our courier partner will contact you before dispatch to arrange a convenient delivery date. If the product is on pre-order, there will be a stock due date provided. This date is an estimate and can change due to unexpected circumstances. If the delay is significant, our team will contact you with a new due date or offer a similar in-stock product. The exact delivery date is unknown until the item arrives at our warehouse, and we will contact you to arrange delivery once it's in stock.
After your order is shipped, you will receive tracking information through email or SMS. Some items are dispatched directly from our suppliers, so they may arrive in separate deliveries. If you need help tracking your order, contact our team at 033080 81744.
As a standard practice, your entire order will be dispatched when the last pre-ordered item arrives at the warehouse. If you would like a partial delivery, we are happy to split your order. To request a partial delivery, send an email to firstname.lastname@example.org.
Quality control is of utmost importance to us, and we work closely with our manufacturers to ensure all items are manufactured to perfection. If you receive a faulty or damaged item, please contact our customer service department at email@example.com with photographic evidence of the damage. We have a wide range of spare components that can resolve most issues. If the item needs replacement, and we can't provide spare components, we will replace it without hassle.
Our payment options include major credit cards and financing options such as Klarna, Splitit, and Duologi.
For security reasons, we can't accept payments over the phone. However, we can create draft orders over the phone and send you a payment link located in the draft order once you're ready to proceed. Once you pay in full, you will receive an official order confirmation with a unique order reference number.
Yes – If you wish to do please send an email to firstname.lastname@example.org
Unfortunately, we do not provide physical samples at this time. However, we make sure to provide a variety of high-quality photos and videos of our products, taken in different lighting and environments, to help you get a better understanding of what the products will look like when they arrive in your home.
Our Pergola Assembly service is available depending on your delivery address.
When contacting us please outline your full shipping address so we can determine the availability of Pergola Assembly Service within your region.
This service is priced at £499 and includes delivery of the Pergola, full assembly and removal of all packaging.
Due to insurance reasons, our Pergola Assembly Team are not licensed to drill the bolts of the Pergola into the surface you wish to install it upon.