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DELIVERY INFORMATION
Standard Delivery Free of charge for orders over £50 (or £4.99 if order is below £50)
Standard Deliveries are made Monday to Saturday between 8am to 6pm (excluding public holidays). Your order will be
delivered via the Harbour Lifestyle delivery team using our two-person delivery service or one of our trusted courier partners.
When using our standard delivery option, it is your responsibility to unpack the items and then dispose of the packaging.
Please note, when delivering masonry BBQ's, Buschbeck's Delivery Team are unable to access your property or garden. Therefore, deliveries by their team will be made at the front of the property (curbside delivery).
Packaging Removal(2 Man Delivery) £75
As part of this service, our team will deliver the items to your garden and remove all unwanted packaging
and leave you with the assembly instructions (if applicable).
Platinum Delivery(2 Man Delivery) £150
This is our most premium delivery option. On the day of your delivery you will be contacted via telephone to make you aware when the team is
30 minutes away from the delivery address. Our delivery team will deliver your goods to your garden
and fully assemble your piece of furniture. Before leaving they will also remove all unwanted packaging from your house.
Delivery Status
Due In By
When an item is available to Pre Order, we will display a ‘Due In’ date. This is the date that the item is due to arrive into our warehouse.
Once the item arrives into our warehouse, please allow for a 7-10 working day period for our courier partner to deliver
the item to your address.
Delivered In 7-10 Working Days
If your item says ‘Delivered In 7-10 Working Days’, this means the item is currently in stock. After your order has been dispatched,
you will then receive further communication from Harbour Lifestyle or our courier partners providing you with further details of your delivery.
Out Of Stock
The item is currently out of stock. If you wish to enquire about the future availability of this item, please contact
stock@harbourlifestyle.co.uk. Please ensure that you quote the SKU number of the product you are enquiring about.
PRODUCT GUARANTEE
1 Year Guarantee
This product has a 1 Year Guarantee.
Harbour Lifestyle’s 1 Year Guarantee covers the unexpected failure or breakage of this product and is valid only for domestic use.
Please note our guarantee is not valid for the following instances:
General wear and tear
Inappropriate use of the item
Accidental damage
Lack of care and/or insufficient product maintenance
Failure to comply with instructions or not using provided fixings
Commercial use
For more information, please see our Guarantee Policy here.
Harbour Cares
We understand that the nature of our business has an environmental impact.
In line with of our brand values, Harbour take sustainability extremely seriously and we are constantly evolving and improving our approach to sustainability.
What are we doing at the moment?
-For every order you place, Harbour will plant a tree through our partnership with Ecologi.
-We are currently contributing to numerous Ecologi projects around the world.
-Working closely with our suppliers to improve the sustainability of our packaging.
You can view our positive environmental impact here.
Pergola Assembly Service
Estimated Assembly Service Lead Time: 2-3 weeks from purchase date
Our Pergola Assembly service is available depending on your delivery address.
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Interest Free Finance on orders over £1500
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